Privacy Policy

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website or contact our practice. Personal data is any data by which you can be personally identified.

Your rights

You have the right at any time to obtain free information about the origin, recipient and purpose of your stored personal data, and to request its correction, restriction or deletion. Treatment data can only be deleted after the expiry of statutory retention periods.

Professional Confidentiality

As a dentist, Dr. Akarsu is subject to the statutory duty of professional confidentiality pursuant to § 9 of the Austrian Dental Act (ZÄG). All treatment data, diagnoses and health-related information are treated as strictly confidential and not passed on to third parties without your express consent.

Retention Periods

Patient records and treatment documentation are retained for a minimum of 10 years in accordance with § 51 ZÄG and applicable tax law requirements. X-rays are retained in accordance with the applicable radiation protection regulations.

How do we collect your data?

Your data is collected in part by you providing it to us (e.g. via the contact form, by email or when booking an appointment). Other data is collected automatically by our IT systems when you visit the website (technical data such as browser, operating system, time of page visit).

Appointment enquiries

When you request an appointment via our website, by email or by telephone, your contact details are stored for appointment management purposes. Processing is carried out on the basis of Art. 6(1)(b) GDPR (performance of a contract).

Log of form submissions

To ensure delivery and to prevent misuse, we log every submission on our server with the time, your form details, the page it was sent from, the result and a shortened IP address (last block removed). This way your enquiry is not lost even if sending the e-mail fails. The legal basis is our legitimate interest in a functioning, secure contact form (Art. 6(1)(f) GDPR). Retention period: 3 months, after which the entries are deleted automatically.

When you contact us by telephone, your enquiry and the resulting personal data (name, request) are stored and processed for the purpose of handling your enquiry. We do not pass this data on without your consent. The legal basis is Art. 6(1)(b) and (f) GDPR.

Cookies

This website uses technically necessary cookies for the proper functioning of the website. Technically necessary cookies are stored on the basis of Art. 6(1)(f) GDPR (legitimate interest). Marketing or tracking cookies are only used with your express consent (Art. 6(1)(a) GDPR). Your choice in the cookie banner is stored for 12 months and can be changed at any time via "Cookie settings" in the footer.

Measuring enquiries

If you send an enquiry via the contact form or confirm a call or e-mail link, we report this as an event (e.g. "enquiry sent", page of origin) to Google Analytics and Google Ads. Your form details such as name, email address or phone number are not transmitted to Google.

For security reasons and to protect the transmission of confidential content – in particular sensitive health data – this site uses SSL or TLS encryption. You can recognise an encrypted connection by the "https://" in the browser address bar and the padlock symbol.

Access, rectification and erasure

You have the right to obtain free information about your stored personal data and to request its rectification or erasure. Treatment data can only be deleted after the expiry of statutory retention periods.

Right to object

Where your personal data is processed on the basis of legitimate interests pursuant to Art. 6(1)(f) GDPR, you have the right to object to the processing pursuant to Art. 21 GDPR.